Retail Confessions is a subscriber-only series featuring anonymous, firsthand accounts from inside luxury fashion. It follows “Loose Threads.”

Loose Threads

By Marissa Scharlau

Retail Confessions: Chanel, Part III

By Amy Odell

“Everyone wanted this job. It was like Emily in The Devil Wears Prada,” said today’s Retail Confessions interviewee, who worked in Bergdorf Goodman’s Chanel boutique in New York City.

Though it was sometimes hard to balance Bergdorf’s concerns with Chanel’s, “It was fun nonetheless,” said the former employee, a veteran of luxury fashion retail.

This week, Saks — which owns Bergdorf — filed for bankruptcy. The company owes Chanel the comically large amount of $136 million, according to the bankruptcy filing. A good chunk of that surely came from Bergdorf customers, some of whom spent seven figures a year at the store.

Ahead, the former employee talks about the mistakes mistresses made when they came in to shop with sugar daddies, the one bag color that sales associates had to be specially trained to sell, price increases, and more.

Did you get men shopping for mistresses?

Oh my God. That was all through Bergdorf Goodman. You knew who they were because they were such an odd couple.

You had guys come in and say that they were buying bags for their girlfriend, but then they would say something like, “Oh, my wife has this one.”

Was it the sort of stereotypical profile of an old guy and someone who could be his daughter?

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