retail confessions

Retail Confessions Post Series

hermes

Aug 13, 2026

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12 min read

Retail Confessions: Hermès Paris

"You could spend thousands and never get the chance to get a quota bag." Plus: a September issue pulse check.

Amy Odell

retail confessions

May 20, 2026

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12 min read

Retail Confessions: Dolce & Gabbana

"They had big boobs. They'd buy the tightest dress and heels."

Amy Odell

retail confessions

May 12, 2026

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9 min read

Retail Confessions: Loewe

"People would walk in and say, 'Hey, I'm here to see the [$5,000] tomato clutch.' It never hit the sales floor. That's a tough conversation."

Amy Odell

retail confessions

Apr 2, 2026

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13 min read

Retail Confessions: Chanelmania Edition

“My opinion is that this was completely managed and controlled by Chanel.”

Amy Odell

hermes

Mar 5, 2026

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16 min read

Retail Confessions: Hermès Beverly Hills

"I was like, 'Of course you're not waiting for the plane. The plane's waiting for you.'”

Amy Odell

retail confessions

Feb 19, 2026

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13 min read

Retail Confessions: The Row Part II

“We wouldn’t offer a hamburger.”

Amy Odell

retail confessions

Feb 5, 2026

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14 min read

Retail Confessions: The Row

With a side of Prada.

Amy Odell

retail confessions

Jan 20, 2026

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14 min read

Retail Confessions: Harrods and What Extreme Wealth Really Buys

"Rules don’t apply to people who have money like that."

Amy Odell

retail confessions

Jan 15, 2026

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13 min read

Retail Confessions: Chanel, Part III

"These women who buy white Chanel bags think that they can wear indigo denim with it. It's never going to work."

Amy Odell

retail confessions

Dec 16, 2025

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14 min read

Retail Confessions: Ralph Lauren

"[Anna Wintour] says, 'If you can’t do it, just tell me. Don’t promise it and not do it.' And I just say, 'I’ll have it done.' And she says, 'OK.' Then she leaves and I panic."

Amy Odell

retail confessions

Nov 4, 2025

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13 min read

Retail Confessions: The Neiman Marcus Flagship

"It was like, 'Oh, $6,000 earrings for my 12-year-old granddaughter.'"

Amy Odell

retail confessions

Oct 9, 2025

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13 min read

Retail Confessions: Brunello Cucinelli

“I just bought this Lamborghini and it's Sicilian blue. Do you want to come ride around with me?”

Amy Odell

retail confessions

Sep 18, 2025

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15 min read

Retail Confessions: Loro Piana

"Nobody that I invited ever flew commercial. They all had their own jets."

Amy Odell

retail confessions

May 15, 2025

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16 min read

Retail Confessions: Agent Provocateur

"I did have one or two professors come in with a dom."

Amy Odell

retail confessions

Mar 20, 2025

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13 min read

Retail Confessions: Tiffany, Part III

"A few people were like, 'Well, why do they get champagne?' And I'm like, 'Do you want to spend $150,000 on a brooch?'"

Amy Odell

retail confessions

Feb 21, 2025

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12 min read

Retail Confessions: Selling Couture to Very Important Clients

"I like to order caviar for the table so it looks pretty."

Amy Odell

retail confessions

Nov 12, 2024

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3 min read

Retail Confessions: Barneys New York

"I’d spend hours talking to these women about their lives and think, 'Do they have friends?' It felt gross that I had to turn every conversation into a sales pitch."

Amy Odell

retail confessions

Oct 22, 2024

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3 min read

Retail Confessions: Intermix

"One of the managers joked she had seen some meme on the internet like, 'Intermix is just Zara for rich people.'"

Amy Odell

retail confessions

Aug 1, 2024

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3 min read

Retail Confessions: Bergdorf Goodman, Part II

"If someone's like, 'I'm looking for The Row,' you are not going to send them down the escalator."

Amy Odell

retail confessions

Apr 16, 2024

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9 min read

Retail Confessions: Tiffany, Part II

"It was a lot of trying to keep up with the Joneses, but when you're looking at pieces that start at $100,000, it's crazy."

Amy Odell

retail confessions

Mar 19, 2024

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17 min read

Retail Confessions: Balenciaga

"We are still in the process of trying to bring back certain clients who have completely dropped brand."

Amy Odell

retail confessions

Jan 23, 2024

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3 min read

Retail Confessions: Tiffany

"When you're working on the engagement floor, if it's a couple coming in, you can tell by the body language of the guy whether or not they're actually looking."

Amy Odell

retail confessions

Nov 21, 2023

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3 min read

Retail Confessions, Bridal Edition: Monique Lhuillier

"Sometimes when a lot of people are trying dresses on, things just get stinky."

Amy Odell

gucci

Oct 24, 2023

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3 min read

Retail Confessions: The Nordstrom and Gucci Vet Who Has Seen It All

"When we were doing the opening of the New York store for Nordstrom, one client wanted an Uber Copter to take her into the city from the airport."

Amy Odell

retail confessions

Oct 4, 2023

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3 min read

Retail Confessions: Louis Vuitton, Part I

"Guys would come in to buy push presents. They would buy a Never Full [handbag] or a diaper bag for their wife. They would also buy anything mini for the baby."

Amy Odell

retail confessions

Retail Confessions: Hermès Paris

Retail Confessions: Dolce & Gabbana

Retail Confessions: Loewe

Retail Confessions: Chanelmania Edition

Retail Confessions: Hermès Beverly Hills

Retail Confessions: The Row Part II

Retail Confessions: The Row

Retail Confessions: Harrods and What Extreme Wealth Really Buys

Retail Confessions: Chanel, Part III

Retail Confessions: Ralph Lauren

Retail Confessions: The Neiman Marcus Flagship

Retail Confessions: Brunello Cucinelli

Retail Confessions: Loro Piana

Retail Confessions: Agent Provocateur

Retail Confessions: Tiffany, Part III

Retail Confessions: Selling Couture to Very Important Clients

Retail Confessions: Barneys New York

Retail Confessions: Intermix

Retail Confessions: Bergdorf Goodman, Part II

Retail Confessions: Tiffany, Part II

Retail Confessions: Balenciaga

Retail Confessions: Tiffany

Retail Confessions, Bridal Edition: Monique Lhuillier

Retail Confessions: The Nordstrom and Gucci Vet Who Has Seen It All

Retail Confessions: Louis Vuitton, Part I

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