retail confessions

Retail Confessions Post Series

Zara

+16

Retail Confessions: The Assistant Who Lived 'The Devil Wears Prada'

Oct 1, 2026

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8 min read

Retail Confessions: The Assistant Who Lived 'The Devil Wears Prada'

Plus: thoughts on John Galliano's $1,000 Zara dresses; Tom Ford's throng of thongs; and more.

Amy Odell

hermes

+15

Sep 17, 2026

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12 min read

Retail Confessions: Neiman Marcus

Plus: Loro Piana's loafers scarcity; Dario Vitale got a job; Shailene Woodley's Emmys look; and more.

Amy Odell

hermes

Aug 13, 2026

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12 min read

Retail Confessions: Hermès Paris

"You could spend thousands and never get the chance to get a quota bag." Plus: a September issue pulse check.

Amy Odell

retail confessions

May 20, 2026

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12 min read

Retail Confessions: Dolce & Gabbana

"They had big boobs. They'd buy the tightest dress and heels."

Amy Odell

retail confessions

May 12, 2026

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9 min read

Retail Confessions: Loewe

"People would walk in and say, 'Hey, I'm here to see the [$5,000] tomato clutch.' It never hit the sales floor. That's a tough conversation."

Amy Odell

retail confessions

Apr 2, 2026

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13 min read

Retail Confessions: Chanelmania Edition

“My opinion is that this was completely managed and controlled by Chanel.”

Amy Odell

hermes

Mar 5, 2026

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16 min read

Retail Confessions: Hermès Beverly Hills

"I was like, 'Of course you're not waiting for the plane. The plane's waiting for you.'”

Amy Odell

retail confessions

Feb 19, 2026

•

9 min read

Retail Confessions: The Row Part II

“We wouldn’t offer a hamburger.”

Amy Odell

retail confessions

Feb 5, 2026

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14 min read

Retail Confessions: The Row

With a side of Prada.

Amy Odell

retail confessions

Jan 20, 2026

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8 min read

Retail Confessions: Harrods and What Extreme Wealth Really Buys

"Rules don’t apply to people who have money like that."

Amy Odell

retail confessions

Jan 15, 2026

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13 min read

Retail Confessions: Chanel, Part III

"These women who buy white Chanel bags think that they can wear indigo denim with it. It's never going to work."

Amy Odell

retail confessions

Dec 16, 2025

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14 min read

Retail Confessions: Ralph Lauren

"[Anna Wintour] says, 'If you can’t do it, just tell me. Don’t promise it and not do it.' And I just say, 'I’ll have it done.' And she says, 'OK.' Then she leaves and I panic."

Amy Odell

retail confessions

Nov 4, 2025

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13 min read

Retail Confessions: The Neiman Marcus Flagship

"It was like, 'Oh, $6,000 earrings for my 12-year-old granddaughter.'"

Amy Odell

retail confessions

Oct 9, 2025

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13 min read

Retail Confessions: Brunello Cucinelli

“I just bought this Lamborghini and it's Sicilian blue. Do you want to come ride around with me?”

Amy Odell

retail confessions

Sep 18, 2025

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15 min read

Retail Confessions: Loro Piana

"Nobody that I invited ever flew commercial. They all had their own jets."

Amy Odell

retail confessions

May 15, 2025

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16 min read

Retail Confessions: Agent Provocateur

"I did have one or two professors come in with a dom."

Amy Odell

retail confessions

Mar 20, 2025

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13 min read

Retail Confessions: Tiffany, Part III

"A few people were like, 'Well, why do they get champagne?' And I'm like, 'Do you want to spend $150,000 on a brooch?'"

Amy Odell

retail confessions

Feb 21, 2025

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12 min read

Retail Confessions: Selling Couture to Very Important Clients

"I like to order caviar for the table so it looks pretty."

Amy Odell

retail confessions

Nov 12, 2024

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3 min read

Retail Confessions: Barneys New York

"I’d spend hours talking to these women about their lives and think, 'Do they have friends?' It felt gross that I had to turn every conversation into a sales pitch."

Amy Odell

retail confessions

Oct 22, 2024

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3 min read

Retail Confessions: Intermix

"One of the managers joked she had seen some meme on the internet like, 'Intermix is just Zara for rich people.'"

Amy Odell

retail confessions

Aug 1, 2024

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3 min read

Retail Confessions: Bergdorf Goodman, Part II

"If someone's like, 'I'm looking for The Row,' you are not going to send them down the escalator."

Amy Odell

retail confessions

Apr 16, 2024

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9 min read

Retail Confessions: Tiffany, Part II

"It was a lot of trying to keep up with the Joneses, but when you're looking at pieces that start at $100,000, it's crazy."

Amy Odell

retail confessions

Mar 19, 2024

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17 min read

Retail Confessions: Balenciaga

"We are still in the process of trying to bring back certain clients who have completely dropped brand."

Amy Odell

retail confessions

Jan 23, 2024

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3 min read

Retail Confessions: Tiffany

"When you're working on the engagement floor, if it's a couple coming in, you can tell by the body language of the guy whether or not they're actually looking."

Amy Odell

retail confessions

Nov 21, 2023

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3 min read

Retail Confessions, Bridal Edition: Monique Lhuillier

"Sometimes when a lot of people are trying dresses on, things just get stinky."

Amy Odell

retail confessions

Retail Confessions: The Assistant Who Lived 'The Devil Wears Prada'

Retail Confessions: Neiman Marcus

Retail Confessions: Hermès Paris

Retail Confessions: Dolce & Gabbana

Retail Confessions: Loewe

Retail Confessions: Chanelmania Edition

Retail Confessions: Hermès Beverly Hills

Retail Confessions: The Row Part II

Retail Confessions: The Row

Retail Confessions: Harrods and What Extreme Wealth Really Buys

Retail Confessions: Chanel, Part III

Retail Confessions: Ralph Lauren

Retail Confessions: The Neiman Marcus Flagship

Retail Confessions: Brunello Cucinelli

Retail Confessions: Loro Piana

Retail Confessions: Agent Provocateur

Retail Confessions: Tiffany, Part III

Retail Confessions: Selling Couture to Very Important Clients

Retail Confessions: Barneys New York

Retail Confessions: Intermix

Retail Confessions: Bergdorf Goodman, Part II

Retail Confessions: Tiffany, Part II

Retail Confessions: Balenciaga

Retail Confessions: Tiffany

Retail Confessions, Bridal Edition: Monique Lhuillier

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