Luxury retail workers talk about what selling fashion to the ultra-wealthy is really like.
Plus: thoughts on John Galliano's $1,000 Zara dresses; Tom Ford's throng of thongs; and more.
Oct 1, 2026
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8 min read
Plus: Loro Piana's loafers scarcity; Dario Vitale got a job; Shailene Woodley's Emmys look; and more.
Sep 17, 2026
12 min read
"You could spend thousands and never get the chance to get a quota bag." Plus: a September issue pulse check.
Aug 13, 2026
"They had big boobs. They'd buy the tightest dress and heels."
May 20, 2026
"People would walk in and say, 'Hey, I'm here to see the [$5,000] tomato clutch.' It never hit the sales floor. That's a tough conversation."
May 12, 2026
9 min read
“My opinion is that this was completely managed and controlled by Chanel.”
Apr 2, 2026
13 min read
"I was like, 'Of course you're not waiting for the plane. The plane's waiting for you.'”
Mar 5, 2026
16 min read
“We wouldn’t offer a hamburger.”
Feb 19, 2026
With a side of Prada.
Feb 5, 2026
14 min read
"Rules don’t apply to people who have money like that."
Jan 20, 2026
"These women who buy white Chanel bags think that they can wear indigo denim with it. It's never going to work."
Jan 15, 2026
"[Anna Wintour] says, 'If you can’t do it, just tell me. Don’t promise it and not do it.' And I just say, 'I’ll have it done.' And she says, 'OK.' Then she leaves and I panic."
Dec 16, 2025
"It was like, 'Oh, $6,000 earrings for my 12-year-old granddaughter.'"
Nov 4, 2025
“I just bought this Lamborghini and it's Sicilian blue. Do you want to come ride around with me?”
Oct 9, 2025
"Nobody that I invited ever flew commercial. They all had their own jets."
Sep 18, 2025
15 min read
"I did have one or two professors come in with a dom."
May 15, 2025
"A few people were like, 'Well, why do they get champagne?' And I'm like, 'Do you want to spend $150,000 on a brooch?'"
Mar 20, 2025
"I like to order caviar for the table so it looks pretty."
Feb 21, 2025
"I’d spend hours talking to these women about their lives and think, 'Do they have friends?' It felt gross that I had to turn every conversation into a sales pitch."
Nov 12, 2024
3 min read
"One of the managers joked she had seen some meme on the internet like, 'Intermix is just Zara for rich people.'"
Oct 22, 2024
"If someone's like, 'I'm looking for The Row,' you are not going to send them down the escalator."
Aug 1, 2024
"It was a lot of trying to keep up with the Joneses, but when you're looking at pieces that start at $100,000, it's crazy."
Apr 16, 2024
"We are still in the process of trying to bring back certain clients who have completely dropped brand."
Mar 19, 2024
17 min read
"When you're working on the engagement floor, if it's a couple coming in, you can tell by the body language of the guy whether or not they're actually looking."
Jan 23, 2024
"Sometimes when a lot of people are trying dresses on, things just get stinky."
Nov 21, 2023
